An information technology infrastructure includes the hardware, software, systems and services used by the company to support its operations. High availability, responsiveness and reliability of the IT infrastructure are important to meet the dynamic needs of the business. Managing a corporate IT infrastructure can be a substantial task requiring specific skills and knowledge.
By outsourcing everyday IT infrastructure administrative and support functions to our company, customer’s IT staff can focus on its core function increasing company competitiveness and productivity.
Our IT infrastructure support service offering include but not limited to:
Enterprise Infrastructure Services
Administration of day-to-day user management, access and security protocols, plus other various enterprise IT services including database design / implementation / optimization, large-scale data migrations, database backup and recovery, server configuration, and network connectivity.
Business IT Support Services
We build and maintain the end-to-end communication architecture for reliable technology platforms including e-mail based messaging, live meetings, real-time data sharing, corporate intranet/extranet services, unified messaging, document sharing, and video conferencing.
Network Infrastructure Support Services
We perform network infrastructure services, including network design and architecture planning, network audit, and ongoing support for TCP / IP setup, Virtual Private Networks (VPN), Storage Area Networks (SAN), LAN / WAN and voice / data / video integration, as well as administration and troubleshooting of network devices including routers, gateways, and firewalls.
IT Infrastructure Help Desk Services
Our developers provide IT infrastructure help desk services that enable the creation and management of onsite and remote help desk architectures to provide a 24/7 single point of contact for your business user community to address all technical requests, problems, services, and other various IT inquiries.